Frequently Asked Quesions

Simply click on each question below to view the complete answer. Or, use the scroll bar to the right to view all frequently asked questions and answers.

Why bother with a yearly Preventative Maintenance Service?

A yearly Preventative Maintenance Service on your system is a wise thing to do. Note the words Preventative Maintenance. When done properly, maintaining your system will save money on energy bills. Just as importantly, yearly Preventative Maintenance Service helps your system last longer! Dirt is the biggest enemy of mechanical systems. During a Preventative Maintenance Service, certain parts that can cause trouble when dirty are cleaned to keep the system running smoothly and efficiently. Another benefit is that problems can be discovered before serious damage is done so appropriate measures can be taken before a complete breakdown in the middle of winter or on a hot, humid day.

Should I be concerned about carbon monoxide?

Carbon Monoxide, also known as the silent killer, can pose a serious threat in some instances and is yet another reason to have your heater inspected by someone you trust. Carbon monoxide detectors, which have been improved over the last couple of years, are a wise investments.

Is my air conditioner big enough for my house?

To exactly size an A/C unit for a specific area requires a heat load calculation which is usually done by a licensed, experienced HVAC contractor qualified to make the analysis.

A quick and easy rule of thumb to use for sizing an air conditioner for a room or house is the square foot method. This formula is used only for a quick approximation and is based on certain guidelines regarding insulation R values, shading, ceiling height, construction materials, windows, doors, purpose of use and occupancy. In layman's terms, 1-ton of cooling capacity is equal to 12,000 BTU of cooling capacity; and, 400-600 square feet ( depending on where you live, insulation and overall home efficiency) of residential living space requires 1-ton of cooling capacity.

There's water spilling out of my inside unit. What can I do?

A clogged drain line may be caused by mud build-up and can usually be flushed out. This should be cleaned out during a routine service. Contractors usually use high pressure gas to blow out the drain line; but you can clean the drain yourself by disconnecting the drain line at the unit and forcing water, from your garden hose, through it. Or, if you have a shopvac, you can connect it to the drain line where it terminates outside the house.

The system will not run at all. What do you think?

The most common reason a system will not run is because of a loss of power. Always check for a tripped breaker! Make sure you turn it all the way off by pushing it into the off position so you feel it "latch" and then turn it back on. If it trips again instantly, call a contractor and have it checked out. DO NOT reset it again.

What's the difference in pleated, electronic and electrostatic filters?

Pleated filters provide a greater surface area than a standard filter. Electrostatic filters are like a poorman's electronic air filters. Strands of plastic are interwoven and create static electricity as air passes through - much like rubbing a balloon on your shirt, attracting dust. Electronic air cleaners use a powerful charge of electricity to zap dust, pollens, etc., and they sound just like a bug zapper when in use.

My equipment is two years old. When should it be serviced?

Annually. Typically, any contractor can honor the manufacturers warranty on equipment even if they didn't install it.

Will adding a power ventilator in my attic make my system last longer? Work less? Be more efficient?

Most HVAC contractors can add a power ventilator to an existing structure. This brings cool air into the attic and lowers the heat load in the house. Therefore, allowing your system to run less and operate more efficiently. This helps the unit last longer and helps decrease utility bills.